1. Introduction
Welcome to Starpath Railroad Material Supply Inc. These Terms and Conditions (“Terms”) govern your use of our website (https://starpathrail.com) and the purchase of our products and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.
2. Acceptance of Terms
By using our website, you agree to these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
3. Products and Services
Starpath Railroad Material Supply provides high-quality parts and custom manufacturing services for the railway industry. Our products meet all AREMA (American Railway Engineering and Maintenance-of-Way Association) standards, ensuring exceptional strength, durability, and reliability.
Product Range
- Custom-Built Forging Services: Precision-engineered to meet specific customer requirements.
- Railroad Fasteners: Designed to withstand the rigors of railway use.
- Other Railway Components: Including but not limited to bolts, nuts, washers, and clamps.
4. Ordering and Payment
Orders can be placed through our website or by contacting our customer service team.
Payment Methods
- Credit/Debit Cards
- Bank Transfers
- Other methods as specified at checkout
Payment Terms
- 50% Down Payment: Required before commencing large manufacturing orders.
- Full Payment: Required before shipping.
Order Confirmation
Upon placing an order, you will receive an email confirmation with the details of your purchase. All orders are subject to acceptance and availability.
5. Delivery and Shipping
We are committed to ensuring timely delivery of your orders.
Shipping Times
- International: Typically 15 to 20 business days from the time the cargo arrives at the departure port.
Shipping Costs
Shipping costs will be calculated at checkout based on the destination and size of the order. Any applicable customs duties or taxes are the responsibility of the customer.
6. Mold Fees and Refunds
For custom manufacturing services, a mold fee will be charged as part of the initial order process.
Mold Fee Terms
- Refund on Order Placement: The mold fee will be fully refunded upon placement of a confirmed order.
- Sample Discrepancies: If our sample does not conform to the provided drawing specifications, the mold fee will be fully refunded.
7. Quality Assurance and Returns
We are committed to providing products that meet the highest quality standards.
Quality Assurance
All products undergo rigorous quality control to ensure they meet AREMA standards and your specifications.
Return Policy
- Defective Products: If you receive a defective product, please contact us within 30 days of receipt for a return or exchange.
- Non-Conforming Products: If the product does not match the order specifications, we will arrange for a return or replacement at no additional cost to you.
8. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Starpath Railroad Material Supply and is protected by applicable intellectual property laws. Unauthorized use of any content is prohibited.
9. Limitation of Liability
Starpath Railroad Material Supply shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to, damages for loss of profits, data, or other intangible losses.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Starpath Railroad Material Supply is based, without regard to its conflict of law principles.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised Terms.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Starpath Railroad Material Supply
500 4th Avenue SW. Suite 2500, Calgary, Alberta, T2P 2V6
403-973-6328
larry.su@starpathrail.com